Burst Water Main – Lorne Gardens, London, W11

We understand this has been an extremely difficult time for everyone affected by the recent flooding in W11. Our priority remains ensuring your properties are safe, secure, and restored as quickly as possible.

We have extensive experience working with Thames Water and other UK water companies on major events similar to the one currently affecting you.

To improve communication, we have set up this dedicated webpage where we will post regular progress updates. If you have specific questions or concerns, please click the “Request a callback” button at the bottom of this page and complete our contact form.

We will respond quickly to all contact requests.

Our teams are working under full health and safety controls, including the use of PPE and welfare facilities.

All tradespeople on-site now carry ID badges for easy identification and will be wearing the Aspect uniform.

We have planned security boundaries around the affected area. However, fencing has been temporarily paused following resident feedback. We are continuing to review options that balance site security with access and respect for residents’ concerns.

To further protect your properties, we are installing secure partition doors to separate clean and affected areas during the drying phase. Only residents will hold keys to these doors.

Body-worn cameras, increased management presence, and a dedicated content-handling team are now also in place to ensure transparency and accountability.

Here is a summary of completed and ongoing activity:

• External clean-up is largely complete across all affected properties
• Power has been isolated and made safe for every property we have accessed
• Temporary power boards are in use to run drying equipment (this is ongoing)
• Asbestos surveys are scheduled for accessible properties
• Contents lists have been completed and are being reviewed for confirmation before removal
• Strip-out and drying works will begin in the coming week