Our local support service

We’ve listened to what customers want from a team of tradesmen; the reassurance of dealing with a familiar face supported by the broad capabilities of a large and diverse team of experts.

With more than 14 years of experience at managing property maintenance problems, we know that customer’s jobs can’t always be managed solely from an office. Sometimes it’s better to have an expert’s eyes on the issue. That’s why our operations team includes Service Support Managers who are all field based.

They’re each responsible for overseeing all customer jobs within a dedicated region. This approach builds our knowledge of every customer, their needs as well as their properties. It helps us deliver a better level of service.

Whether it’s quoting for fixed price work, managing a job that escalates beyond the capabilities of a single tradesman, checking workmanship, or simply giving advice, your Service Support Manager can visit you whenever needed. We won’t ever charge for the time a Service Support Manager spends with you.

Can’t see your region?

We’re rolling out our regional support service gradually. Our tradesmen and estimators can be booked for an appointment anywhere within the M25. Our team of office based account managers and field managers provide full customer support wherever you are in London.