If you have a complaint to make, it’s best if you can let us know straight away. Most complaints can be resolved quickly, either by a member of our Trade Support team, or by a tradesperson. We prefer to take the opportunity to resolve an issue quickly if it’s possible, rather than drawing the process out unnecessarily.
If it is not possible to raise a complaint straight away, either with the tradesperson who carried out the work, or through the relevant Trade Support team, you can contact our Customer Care department, either by raising a support case or in writing.
Customer Care Department
E7, Barwell Business Park
London, KT9 2NY
You can raise a case by using the “Support” link in any of the emails we’ve sent you relating to that specific job.
Please note; raising a case is the quickest way for our Customer Care department to start dealing with any issues.