Dear call handler, please carefully read and follow the instructions below based on the customer’s enquiry.
You must only use this form if the customer needs to make a booking.
To discuss ongoing work please tell customers to use the “contact us” button on emails. ONLY if the customer hasn’t got an email with a “contact us” button, you can transfer the call.
Enquiries about sales/marketing/recruitment should be emailed to firstname.lastname@example.org
If you receive a call from an engineer, please ask them to raise a case, if they wish to speak to the office.