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aspect.co.uk Launches New Client Charging System on Wed 10th June, 2009

Leading London-based property maintenance company, aspect.co.uk, is the first of its kind to launch half-hourly charging from arrival across the domestic and commercial sectors. If the job takes half an hour, the client is billed for half an hour.

As from the 1st June 2009, aspect.co.uk changed its charging structure across the residential and commercial sectors, and has now begun to provide clients with half hour charging slots. The company will also continue not to bill customers a call out fee, or any other hidden costs such as parking or congestion charges.

aspect.co.uk operates across the residential and commercial sectors, covering all trades, from plumbing to roofing, boiler maintenance to drain repairs. The company offers a fully-skilled workforce which can handle all maintenance issues, from the drains to the roof, and anything in between.

William Davies, managing director of aspect.co.uk, commented: “The property maintenance sector has come a long way since the days of customers being charged by the hour, coupled with a call out fee, parking and petrol.

“We appreciate the importance of having to listen to customers and we are continually looking at ways of improving our service. If we are only at a client’s premises or house for half an hour, then they only pay for half an hour, as opposed to us billing for the full hour.

“aspect.co.uk is the first maintenance company to introduce this charging structure across both the domestic and commercial sectors. And, I firmly believe that the rest of the industry now needs to follow suit. If we are going to move the property maintenance sector forwards, then companies need to charge their customers the appropriate amount for the time they spend on site.”

Operating a Siclops booking system, all aspect.co.uk company representatives can log in to keep on top of appointments and daily schedules, helping to guarantee that engineers make their allotted two-hour appointment time and preventing clients from having to wait. Customers are also provided with automated emails, giving details on which engineer will arrive, when and the exact rates that will be charged.

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John Price, Hillgrove PR.

Hillgrove PR

T. +44 (0) 20 3603 0366
E. john.price@6hillgrove.com