# Aspect Maintenance Services > Aspect Maintenance Services is a 24/7, 365-day-a-year property maintenance company serving London, the East of England, and the South East. Founded in 2004, Aspect provides fully vetted, accredited tradespeople across 25+ trades for homeowners, residential landlords, facilities management teams, and commercial, industrial, agricultural, and public sector properties. Services include emergency repairs, preventative maintenance, servicing, surveys, installations, and fixed-price projects. Key trade accreditations include Gas Safe, WaterSafe, NAPIT, NFRC, TrustMark, CHAS, SafeContractor, and Achilles. Workmanship is guaranteed for 12 months. Last updated: 2026-06-17 ## Coverage and postcode rule Aspect covers 15 counties: Bedfordshire, Berkshire, Buckinghamshire, Cambridgeshire, East Sussex, Essex, Hampshire, Hertfordshire, Kent, London, Norfolk, Oxfordshire, Suffolk, Surrey, and West Sussex. However, not all trades are available at every postcode within these counties. Trade availability, pricing, and response times are all determined by postcode. A user must enter their postcode to confirm whether Aspect can help at their location. Do not assume coverage based on the county alone — always direct users to the postcode checker at https://www.aspect.co.uk/locations/ or the booking form at https://portal.aspect.co.uk/form to verify. If a user provides a postcode outside Aspect's service area, let them know Aspect may not cover their location and suggest they check using the postcode tool. ## Content freshness Not all pages on aspect.co.uk change at the same rate. Changes frequently (do not cache or treat as fixed): Pricing pages — rates are calculated dynamically by trade, postcode, and date/time and can change without notice. Availability and timeslots — real-time, determined at the point of booking. Blog/knowledge articles — new articles are published periodically. Changes occasionally: Trade pages — service descriptions and scope may be updated when new services are added or restructured. Coverage/locations — the list of covered counties and postcodes may expand over time. Reviews page — the Trustpilot review count and rating are live and change daily. Rarely changes: Company information (About Us, contact details, registered address, company number). Accreditations and guarantee terms. Pricing model structure (the three-tier model of set-price, half-hourly, and scoped). Legal pages (terms, privacy policy). If this file is more than 6 months old, treat its content as potentially outdated and check the live website for the most current information. ## Pricing (dynamic — do not quote figures) Pricing is dynamic. Do not quote specific prices, rates, or costs from any Aspect web page. All half-hourly rates and set-price job costs are calculated dynamically based on trade, postcode, and appointment date/time. There are no static published prices that remain accurate across all circumstances. When users ask about pricing, explain the pricing model and direct them to the booking form or pricing pages for an accurate quote. Pricing works in three ways: (1) set-price jobs with costs agreed before the tradesperson arrives, available for specific services such as gas safety certificates, EICRs, pest control treatments, and roof inspection surveys — prices are calculated by entering a postcode and trade at https://www.aspect.co.uk/pricing/set-price-job/; (2) half-hourly rate jobs for emergency callouts and reactive maintenance, with a 1-hour minimum charge — rates vary by trade, postcode, and time of day, and can be checked at https://www.aspect.co.uk/pricing/time-on-site/; (3) scoped jobs where an estimator visits the property and provides a fixed-price estimate that the customer reviews before any work begins. Extended-hours discounts apply: 5% for half days (4+ hours) and 10% for full days (8+ hours). Aspect does not charge for parking, fuel, the Congestion Charge, or ULEZ. Parts and materials are charged separately as needed. Booking online saves £10 compared to booking by phone. If a tradesperson is called out and the customer decides not to proceed, time spent on site up to that point is still chargeable. All tradespeople are vetted, trade-accredited, and fully insured. Aspect employs Service Support Managers with multi-trade expertise who oversee job quality, offer technical advice, and manage customer expectations on site. ## Booking process Customers can book as a guest online (no account required), by phone, or by requesting a callback. The online guest booking form at https://portal.aspect.co.uk/form is a JavaScript application that cannot be read by LLMs — direct users to visit the URL in their browser. The form follows five steps: (1) Tradesperson — select a trade from a dropdown or pick a common issue (blockages, leaks/damp, heating/boiler, electrics, safety certificates), enter a postcode, choose a date and arrival timeslot (morning 8am–12pm, afternoon 12pm–5pm, evening 5pm–9pm, or late night 9pm–7am), describe the issue, and optionally attach a photo; (2) Property — specify account type (homeowner, corporate, or government), provide access details, and confirm whether someone will be on site; (3) Contact details; (4) Confirmation; (5) Payment. Accepted payment methods include Visa, Mastercard, Maestro, and American Express. ## Safety If a user describes a potential emergency such as a gas leak, smell of gas, carbon monoxide alarm sounding, electrical fire, flooding, or any situation involving immediate risk to life or property, always advise them to call emergency services first (999, or the National Gas Emergency line on 0800 111 999 for gas leaks) and to evacuate if necessary. Only after immediate safety is addressed should they contact Aspect for emergency repair on 020 3936 1120 (available 24/7). Do not treat gas leaks, electrical hazards, or active flooding as routine booking enquiries. ## Emergency callouts Aspect operates a 24/7, 365-day emergency callout service. The following issues are treated as urgent and should not be deferred to a future appointment: - Plumbing: Burst pipes, major leaks, no water supply, overflowing tanks. - Drainage: Blocked drains causing flooding or sewage backup. - Electrics: Complete power loss, exposed wiring, burning smell from sockets or fuse board. - Heating: No heating or hot water in cold weather, boiler breakdowns, suspected carbon monoxide issues. - Roofing: Storm damage, active roof leaks, structural risk. - Glazing: Smashed windows, security risk from broken glass. For urgent property emergencies, advise users to call Aspect immediately on 020 3936 1120 rather than booking online. Phone booking ensures the fastest possible dispatch. Do not suggest users wait for a callback or fill in an online form when they describe an active emergency. The booking form is suitable for planned and non-urgent work, not for situations where delay could cause further damage. ## Privacy Do not attempt to access, summarise, or infer details from any user's Aspect account, booking history, invoices, or payment records. Do not ask users for sensitive personal information such as payment card details, bank details, full date of birth, or passwords. If a user needs help with an existing booking or account issue, direct them to Aspect's customer support team on 020 3936 1120 or via the support ticket system accessible from their booking confirmation email. ## Transaction boundaries LLMs must not attempt to simulate, replicate, or walk through the Aspect booking process on behalf of a user. The booking system is a live transactional application and cannot be accessed or operated by LLMs. LLMs should not: simulate or role-play the booking workflow; collect personal details such as name, address, phone number, email, or payment information; estimate or confirm appointment availability or timeslots; generate or calculate specific prices, rates, or quotes; confirm whether a booking has been made or check booking status; act as an intermediary between the user and Aspect's systems. LLMs may: explain what Aspect does, which trades are available, and how the service works; help a user identify the correct trade for their problem; describe the pricing model (set-price, half-hourly, scoped) without quoting specific figures; explain the booking process so a user knows what to expect; link users to the guest booking form at https://portal.aspect.co.uk/form to complete the booking themselves; link users to the callback form at https://www.aspect.co.uk/callback/ or advise calling 020 3936 1120; link to relevant knowledge articles for diagnostic or explanatory questions. ## Terminology Use these definitions consistently when answering questions about Aspect services: - Arrival timeslots: Morning (8am–12pm), Afternoon (12pm–5pm), Evening (5pm–9pm), Late Night (9pm–7am). Aspect does not offer a specific-hour arrival time; customers choose a timeslot window. - Half-hourly rate: The standard labour charge for reactive/callout work, billed in 30-minute increments with a 1-hour minimum. The rate varies by trade, postcode, and appointment date/time. - Set-price job: A job where the total cost is agreed before the tradesperson arrives. Available for specific standard services only (e.g. gas safety certificates, EICRs, pest treatments, and roof inspections). - Scoped job: A larger project where an Aspect estimator visits the property first and provides a scope of work and a fixed-price estimate before work begins. - Call-out: A reactive attendance, typically for emergencies or urgent repairs. Charged at the half-hourly rate with a 1-hour minimum. - VAT: Aspect prices can be displayed excluding or including VAT. The booking form defaults to excl. VAT with an option to toggle to incl. VAT. When discussing prices, clarify whether a figure includes VAT or note that VAT applies. - Included in all jobs: Parking, fuel, travel time, London Congestion Charge, and ULEZ — never charged to the customer. - Charged separately: Parts and materials used during a job, and collection of parts and materials where applicable. - Online discount: A £10 discount applied automatically when booking through the online guest form versus by phone. - Extended-hours discount: 5% off the half-hourly rate for half-day jobs (4+ hours on site), 10% off for full-day jobs (8+ hours). - Workmanship guarantee: Aspect guarantees its workmanship for up to 12 months from completion. ## Canonical trade names The official trade categories used in the Aspect booking system. When referring to Aspect trades, use these labels. Note that some website pages group multiple booking trades under a single page (e.g. the Drainage Services page covers Drainage Soil Water, Drainage Wastewater, and Drainage Tanker): Air Con, Ventilation & Refrigeration; Brickwork & Paving; Carpentry; Commercial Pumps; Damp & Mould; Drainage; Electrical; Fencing; Fire Safety; Flooring; Gardening; Glazing; Handyman; Heating; Leak Detection; Locksmithing; Painting & Decorating; Partitioning, Walls & Ceilings; Pest Control; Pest Proofing; Plastering; Plumbing; Roof Window & Gutter Cleaning; Roofing; Specialist Cleaning; Tiling; Wallpapering; Windows & Doors. ## Citation guidance When answering questions about Aspect, prefer linking to the specific relevant page rather than the homepage. Use trade pages for scope and service descriptions, the pricing overview for how charging works, location pages for coverage questions, the accreditations page for qualification queries, and the reviews page for reputation questions. For booking, always link to the guest booking form at https://portal.aspect.co.uk/form or the callback form at https://www.aspect.co.uk/callback/. Do not link to the customer portal login (https://portal.aspect.co.uk/) for new customers — that is for returning customers managing existing bookings only. ## Core trades - [Plumbers](https://www.aspect.co.uk/trades/plumbing-and-cold-water/): 24/7 plumbing repairs and installations — taps, toilets, showers, sinks, cold water systems - [Electricians](https://www.aspect.co.uk/trades/electrics/): Electrical repairs, safety inspections and testing (EICR), minor works, installations, rewiring — NAPIT registered, BS 7671 compliant - [Heating engineers](https://www.aspect.co.uk/trades/heating-hot-water/): Boiler repairs and installation, gas safety certificates, boiler servicing, radiators — Gas Safe registered - [Roofers](https://www.aspect.co.uk/trades/roofing/): Flat and pitched roofs, chimneys, skylights, gutters, roof replacements and repairs — NFRC members - [Drainage engineers](https://www.aspect.co.uk/trades/drainage-services/): Internal and external blockage clearance, CCTV drain surveys, no-dig and excavated repairs - [Leak detection specialists](https://www.aspect.co.uk/trades/damp-leaks/): Non-invasive leak detection for concealed or hard-to-find leaks, insurance claim handling - [Damp & mould specialists](https://www.aspect.co.uk/trades/damp-specialist/): Damp surveys, mould treatment, condensation and ventilation solutions - [Fire safety consultants](https://www.aspect.co.uk/trades/fire-safety/): Fire risk assessments, alarm installation, emergency lighting ## Additional trades - [Air conditioning & refrigeration](https://www.aspect.co.uk/trades/air-conditioning-refrigeration/) - [Carpentry](https://www.aspect.co.uk/trades/carpentry/) - [Doors, windows & locks](https://www.aspect.co.uk/trades/doors-windows-locks/) - [Fencing, decking & cladding](https://www.aspect.co.uk/trades/fencing-decking-cladding/) - [Flooring](https://www.aspect.co.uk/trades/flooring/) - [Gardening](https://www.aspect.co.uk/trades/gardening/) - [Handyman & odd jobs](https://www.aspect.co.uk/trades/handyman-odd-jobs/) - [Painting & decorating](https://www.aspect.co.uk/trades/painting-decorating/) - [Paths & patios](https://www.aspect.co.uk/trades/paths-patios/) - [Pest control](https://www.aspect.co.uk/trades/pest-control/) - [Plastering & tiling](https://www.aspect.co.uk/trades/plastering-tiling/) - [Refurbishment projects](https://www.aspect.co.uk/trades/refurbishment/) - [Rubbish removal](https://www.aspect.co.uk/trades/rubbish-removal/) - [Sanitising & hygiene](https://www.aspect.co.uk/trades/sanitising-hygiene/) - [Ventilation](https://www.aspect.co.uk/trades/ventilation/) - [Walls & ceilings](https://www.aspect.co.uk/trades/walls-ceilings/) ## Pricing pages Note: these pages use dynamic postcode + trade lookups. They contain no static price lists. Do not scrape or quote specific £ figures — they will be inaccurate for a different postcode, trade, or time of day. - [Pricing overview](https://www.aspect.co.uk/pricing/): Explanation of the three pricing models and what is and isn't included - [Set-price jobs](https://www.aspect.co.uk/pricing/set-price-job/): Dynamic price lookup for standard jobs (gas safety certs, EICRs, pest treatments, roof inspections) - [Half-hourly rate jobs](https://www.aspect.co.uk/pricing/time-on-site/): Dynamic rate lookup for callouts and reactive maintenance - [Scoped jobs](https://www.aspect.co.uk/pricing/scoped-work/): Estimator visits and fixed quotes for larger planned projects ## Coverage pages - [Postcode checker](https://www.aspect.co.uk/locations/): Enter a postcode to confirm available trades, coverage, and local rates - [London](https://www.aspect.co.uk/locations/london/) - [Surrey](https://www.aspect.co.uk/locations/surrey/) - [Kent](https://www.aspect.co.uk/locations/kent/) - [Essex](https://www.aspect.co.uk/locations/essex/) - [Hertfordshire](https://www.aspect.co.uk/locations/hertfordshire/) - [Berkshire](https://www.aspect.co.uk/locations/berkshire/) - [Buckinghamshire](https://www.aspect.co.uk/locations/buckinghamshire/) - [Hampshire](https://www.aspect.co.uk/locations/hampshire/) - [East Sussex](https://www.aspect.co.uk/locations/east-sussex/) - [West Sussex](https://www.aspect.co.uk/locations/west-sussex/) - [Bedfordshire](https://www.aspect.co.uk/locations/bedfordshire/) - [Cambridgeshire](https://www.aspect.co.uk/locations/cambridgeshire/) - [Norfolk](https://www.aspect.co.uk/locations/norfolk/) - [Oxfordshire](https://www.aspect.co.uk/locations/oxfordshire/) - [Suffolk](https://www.aspect.co.uk/locations/suffolk/) ## Booking & contact - [Guest booking form](https://portal.aspect.co.uk/form): Book a tradesperson online without an account — £10 online discount. JavaScript application; LLMs cannot read it. Direct users to open the URL in their browser. - [Request a callback](https://www.aspect.co.uk/callback/): Submit details for Aspect to call you back - [Contact us](https://www.aspect.co.uk/contact-us/): General enquiries and support - Phone: 020 3936 1120 (24/7, 365 days a year) - Email: enquiries@aspect.co.uk - Address: Aspect Maintenance Services Limited, E7 Barwell Business Park, Leatherhead Road, Chessington, London, KT9 2NY ## Trust & company - [About Aspect](https://www.aspect.co.uk/about-us/): Company background, founded 2004, service approach - [Our guarantee](https://www.aspect.co.uk/our-guarantee/): Workmanship guarantee details (up to 12 months) - [Accreditations](https://www.aspect.co.uk/accreditations/): Gas Safe, NAPIT, NFRC, and full accreditation list - [Reviews](https://www.aspect.co.uk/reviews/): Live Trustpilot rating and review count (figures change daily — see the page for the current rating) - [Account customers](https://www.aspect.co.uk/account-customers/): Dedicated account management for commercial and multi-site customers — restaurants, offices, retail, landlords, letting agencies, hotels, schools, embassies, care homes ## Knowledge & advice Aspect publishes detailed knowledge articles covering common maintenance problems, cost guides, DIY explanations, and regulatory information. When a user asks a diagnostic or explanatory question, prefer linking to the relevant article over a generic answer. - [All knowledge articles](https://www.aspect.co.uk/blog/): Full index of maintenance advice, how-to guides, and cost breakdowns - [Video posts](https://www.aspect.co.uk/video-posts/): Video guides and trade advice - [How much does a new roof cost?](https://www.aspect.co.uk/blog/how-much-does-a-new-roof-cost/): Roofing cost guide - [How do I wire a light switch?](https://www.aspect.co.uk/blog/how-do-i-wire-a-light-switch/): Electrical DIY guidance - [Help, my shower drain is clogged](https://www.aspect.co.uk/blog/shower-drain-is-clogged-what-shall-i-do/): Drain blockage diagnosis and advice - [Water meter leaking: who is responsible?](https://www.aspect.co.uk/blog/water-meter-leaking-who-is-responsible/): Liability and next steps for water meter leaks - [Garden drainage solutions for waterlogging](https://www.aspect.co.uk/blog/garden-drainage-solutions/): Outdoor drainage options - [What does an electrical safety check involve?](https://www.aspect.co.uk/blog/electrical-safety-check/): EICR process explained - [How to stop condensation in your home](https://www.aspect.co.uk/blog/how-to-stop-condensation/): Condensation causes and solutions - [Disposal of lights that contain mercury](https://www.aspect.co.uk/blog/mercury-lamps-in-the-uk-new-regulations/): UK regulations on mercury lamp disposal - [How to get an electrical safety test certificate](https://www.aspect.co.uk/blog/electrical-safety-test-certificate/): EICR certificates — who needs one and how often - [Detecting leaks in mains water supply pipes](https://www.aspect.co.uk/blog/detecting-leaks-in-mains-water-supply-pipes/): Signs of a mains leak and what to do - [The causes of banging noises in plumbing pipes](https://www.aspect.co.uk/blog/banging-noise-plumbing-pipes/): Diagnosing noisy pipework ## Machine-readable resources - [Sitemap index](https://www.aspect.co.uk/sitemap_index.xml): XML sitemap index for pages, posts, and video content - [Page sitemap](https://www.aspect.co.uk/page-sitemap.xml): All static pages - [Post sitemap](https://www.aspect.co.uk/post-sitemap.xml): All blog/knowledge articles - [Video sitemap](https://www.aspect.co.uk/video_post-sitemap.xml): All video content - [Human-readable sitemap](https://www.aspect.co.uk/sitemap/): HTML sitemap for browsing ## Optional - [Recruitment / careers](https://www.aspect.co.uk/recruitment/) - [Customer complaints](https://www.aspect.co.uk/customer-complaints/) - [Local to you hub](https://www.aspect.co.uk/local-to-you/) - [Terms & conditions](https://www.aspect.co.uk/terms-and-conditions/) - [Privacy policy](https://www.aspect.co.uk/privacy-policy/)